Delivery Information

Delivery Information

Any orders made by 5pm daily will be hand picked and packaged overnight and sent via Royal Mail the following day. (Occasionally we may use other couriers for items over 2kg or in the event we cannot get access to Royal Mail services)  We use a second class service for all standard deliveries, which advises a 2-4 day delivery window.  We will update you when we have dispatched your item so you are kept informed of your books journey!  Please make sure that customerservice@thebookbrook.co.uk is added to your contacts to avoid these updates going to your spam or junk folder.

Please bear in mind the effect of the current pandemic situation on our postal system, as well as the ongoing strikes by Royal Mail.  As it stands we are running as normal on our dispatch and will continue to dispatch as quickly as we can, however we cannot assume the same for all aspects of your books journey, so please be patient.  We will endeavor to keep you updated with the progress of your purchase, however if it has not arrived after 10 working days please let us know so we can begin to investigate and get a resolution for you.

We currently offer free delivery within the UK if you spend £10 or above.  For orders below this we have to charge a postage and handling fee of £4.

International shipping rates may vary and due to the nature of VAT and customs rates in different countries you may be asked to pay customs duty on delivery.   Please get in contact with us if this is the case.

 

Our packaging

We have worked hard to find packaging that protects your books so they arrive with you in the same condition that they are dispatched from us, while minimising the overall environmental impact.

We use specialist recycled book wrap packaging , which in turn can be recycled to keep our environmental impact as low as possible.  We also keep our packaging plain, with removable stickers rather than ink, so that you can reuse the cardboard as you wish before recycling!  

Don't think we have compromised quality for eco-friendliness!  You can have it all!  We have tested our current packaging in a series of drop tests to make sure that it can withstand the trials of the postage system and believe it to be the strongest we can find to keep your books safe and secure as they make their way to you.